FAQs

Besuche den Abschnitt „über uns“ und finde Information über unsere Idee und Vision.  Folge uns auf [Blogs], [Facebook] und [Instagram] oder schreibe uns eine Nachricht an office@zoissecret.com

The Box includes:

• Zoi’s box: plant seeds, seed pot, quote card
• Soil pellet
• QR code which leads to the individual page with the message (either video, photo or voice and  the personal note)
• Clear instructions how to cultivate and grow the plant

Our gift-blogs provide a huge variety of ideas on how to use our box and which gifts work best in combination with it.

There are different types of succulents, flowers, trees, and other plants available.  For us, it is important to choose plants with great stories and attributes. All our plants are easy to grow and care for. We have a variety of plant seeds in our assortment, each of them representing certain characteristics. The exact plants behind the assortment are kept as a secret and will be a surprise. The only way to find out is to give Zoi’s Box to the people. We are updating our assortments regularly.

The box has following dimensions: 13 X 13 X 12,5 cm.

One of the criteria for the selection of our plants is their ability to be easily cultivated. By following our instructions, each of the plant-seeds should grow. However, this is not always the case and we do not give a guarantee that the plant will grow.

Sustainability is an important aspect and a value of everything we do. All our materials are 100% sustainable. We  strive to promote and contribute to sustainability in all our future actions and products.

Each individual page has a link that we connect to an individual QR code printed on Zoi’s Box. Scanning the QR code leads you to the individual page. The QR code can easily be scanned with mobile phones. Most mobile phones include a QR code scanner (just open your camera and point to the QR code) if that is not the case with your phone, dedicated apps can be downloaded. Each of the QR codes is generated as a single entity and the other QR codes are not connected to each other – which means, hacking one QR code (which is itself very unrealistic due to our highest security standards) will not have an impact to other QR codes.

At the moment, it is not possible to order the gift card only. However, we are working towards a solution for ordering the gift cards as a separate product – with additional options as well.

Sure –  we are happy to receive feedback no matter if positive or negative. The best way is to let us know your thoughts on [Instagram] or [Facebook].  You can also rate us on various rating pages on google [e.g., rating page]. Many of our customers also like to send us their special “Zoi Moment” via Zoi@zoissecret.com which we will post on our Page and or social media with your permission. Be part of the movement!

You can send us your “Zoi Moment” via Zoi@Zoissecret.com. Please make sure to include a picture and a short description of the Moment and where you would like to get it posted. Options are Facebook, Instagram, Zoi’s Blog and in the Zoi’s Moments section of our landing (home) page. After a short evaluation from our side, we will share your moment with others.

Sure – it’s a great opportunity to send your teams, business units or the whole organization an individual gift and message in a unique way. This way you can show your employees that they really matter to you.

In our blog you can find useful tips and instructions on creating a touching message.  (e.g., for employees of a business or for guests of an event)  If you are a business customer planning to send our gift to a broad audience, we are happy to help you craft an unforgettable massage.

Currently,  we only offer customizations for business customers and large orders. However, we are working on different options and will keep our members and subscribers posted.

Our ordering process is simple and fast without sacrificing the uniqueness of the gift. By adding personal messages each gift is individualized for the people who are important to you. Please visit our How it works section for more details.

Sure – you decide if and what you would like to upload.

If you are interested in larger quantities (e.g., from business customers), please reach out to office@zoissecret.com  In regular cases, ordering via zoissecret.com is the only way to get Zoi’s Box.

Please contact help@zoissecret.com in case you would like to cancel your order.

We only accept Credit cards (Master Card, Visa, American Express) and PayPal payments.

Yes – you do not need a PayPal account to pay via PayPal. All you need is any Debit/Credit card which is supported by PayPal. Please check out their site for further details: [click here].

We will send you the receipt of your purchase immediately after  payment to your email address.

All discounts and sales offers will be published on our social media channels and newsletters. So, follow us on social media and subscribe to our newsletter to receive our best offers.

We have highest quality standards for our products. However, mistakes can happen. For damaged or incomplete deliveries or any other kind of issues causing unsatisfactory deliveries, we sincerely apologize and will make sure to – after evaluation of the issue – re-send a new product at no additional costs for you. However, we do not grant refunds for the above matters.

We take such issues very seriously and will investigate each individual case in detail. Please send us your delivery number, detailed description of the issue and photo proof (in case of damaged product or incomplete delivery) to our email address: help@zoissecret.com. We will review each request in detail and, in case of positive decision, re-send you a new product at no additional costs (subject to availability). We do not grant refund.

One of the criteria for the selection of our plants is their ability to be cultivated and to grown easily. By following our instructions, each plant-seed  should grow. However  this is not always the case and we cannot  guarantee your plant will grow. Therefore, we do not refund the purchase or  send a new plant-seed if the plant doesn’t grow.

If you subscribe to our newsletter, we will provide you with regular blogposts and  the most important news about Zoi. Registration to our website will make you, additionally to our newsletter, part of the Zoi community where you will have additional benefits in the future. We are working on something great!

We are working towards creating a unique community for people who identify themselves with our ideas of life and a future of mankind based on deep and emotional connections. Our community will enjoy various  products around a variety of topics such as emotional connection, gifts, plants and philosophical questions around life and the future of mankind. Additionally, you will be the first one to receive access to loyalty programs, discounts and new products and services. Our first members will be remembered by us and Zoi. Stay tuned, there are  many great things to come.

You will receive our best blog posts, inspirational quotes and highlights about Zoi’s Secret, which you shouldn’t miss  Our blogs curate the best gift ideas, tell moving stories, ask thought provoking questions  about life and will help you to grow Zoi’s plants.

At the moment, there is no loyalty program. However, we are working on implementing one and will keep you posted when you subscribe to our newsletter or register to Zoi’s community.  Our first members will benefit the most from our Zoi’s community concept which we are currently working out.

You can simply unsubscribe by clicking the unsubscribe button on the bottom of the emails which you receive from Zoi@zoissecret.com.

In the login area, simply click on “forgot my login data” – you will receive a mail with the link to reset your password.

In case you do not complete the order, your uploaded content is being deleted at not used by us for any purpose.

Your uploaded content is stored in the AWS cloud which is one of the most secure ways of storing data. Furthermore, each QR code and the associated link is created individually, meaning that potential hackers cannot hack our QR codes/links. Nothing is 100% secure – however, we are confident of having fulfilled the highest standards in securing your uploaded data. Please visit our data protection site for more detailed information.

Your security and trust are critical to us. We are committed to protecting your account using the highest standards of security available. Please visit our data protection site for more detailed information.

Your uploaded content stays stored on our servers by default 3 months after the purchase. There is a possibility to delete the data any time earlier by requesting a deletion at help@zoissecret.com. Please make sure to include the relevant information to identify the order (e.g., delivery number, delivery address and date etc.).

Sure – the individual page with the uploaded message can be shared with all your friends via Facebook, Instagram or WhatsApp. Just copy the link and share the page with everybody if you are proud of the message.