What is included in Zoi’s Box?
The Box includes:
- Zoi’s box: plant seeds, seed pot, quote card
- Soil pellet
- QR code which leads to the individual page with the message (either video, photo or voice and the personal note)
- Clear instructions how to cultivate and grow the plant
How should Zoi’s box be used? Can I use Zoi’s Box as a stand-alone gift?
Our gift-blogs provide a huge variety of ideas on how to use our box and which gifts work best in combination with it.
What kind of plants do you have in your assortment then?
There are different types of succulents, flowers, trees, and other plants available. For us, it is important to choose plants with great stories and attributes. All our plants are easy to grow and care for. We have a variety of plant seeds in our assortment, each of them representing certain characteristics. The exact plants behind the assortment are kept as a secret and will be a surprise. The only way to find out is to give Zoi’s Box to the people. We are updating our assortments regularly.
What is the size of your gift?
The box has following dimensions: 13 X 13 X 12,5 cm.
Do you guarantee the plant seeds will grow?
One of the criteria for the selection of our plants is their ability to be easily cultivated. By following our instructions, each of the plant-seeds should grow. However, this is not always the case and we do not give a guarantee that the plant will grow.
Which materials are used for Zoi’s Box and the packaging? Are they sustainable?
Sustainability is an important aspect and a value of everything we do. All our materials are 100% sustainable. We strive to promote and contribute to sustainability in all our future actions and products.
How does the QR code work?
Each individual page has a link that we connect to an individual QR code printed on Zoi’s Box. Scanning the QR code leads you to the individual page. The QR code can easily be scanned with mobile phones. Most mobile phones include a QR code scanner (just open your camera and point to the QR code) if that is not the case with your phone, dedicated apps can be downloaded. Each of the QR codes is generated as a single entity and the other QR codes are not connected to each other – which means, hacking one QR code (which is itself very unrealistic due to our highest security standards) will not have an impact to other QR codes.
Can I order only the gift card?
At the moment, it is not possible to order the gift card only. However, we are working towards a solution for ordering the gift cards as a separate product – with additional options as well.
Can I write a review on a product?
Sure – we are happy to receive feedback no matter if positive or negative. The best way is to let us know your thoughts on [Instagram] or [Facebook]. You can also rate us on various rating pages on google [e.g., rating page]. Many of our customers also like to send us their special “Zoi Moment” via Zoi@zoissecret.com which we will post on our Page and or social media with your permission. Be part of the movement!
How and where can I get my “Zoi Moment” posted?
You can send us your “Zoi Moment” via Zoi@Zoissecret.com. Please make sure to include a picture and a short description of the Moment and where you would like to get it posted. Options are Facebook, Instagram, Zoi’s Blog and in the Zoi’s Moments section of our landing (home) page. After a short evaluation from our side, we will share your moment with others.
Is the Box suitable for business customers?
Sure – it’s a great opportunity to send your teams, business units or the whole organization an individual gift and message in a unique way. This way you can show your employees that they really matter to you.
Do you offer help for creating the messages connected to the gift?
In our blog you can find useful tips and instructions on creating a touching message. (e.g., for employees of a business or for guests of an event) If you are a business customer planning to send our gift to a broad audience, we are happy to help you craft an unforgettable massage.
Can I customize Zoi’s box (e.g., colors, fonts, logos)?
Currently, we only offer customizations for business customers and large orders. However, we are working on different options and will keep our members and subscribers posted.
How can my gift be easy to get and still individual and unique?
Our ordering process is simple and fast without sacrificing the uniqueness of the gift. By adding personal messages each gift is individualized for the people who are important to you. Please visit our How it works section for more details.
I do not want to upload any message – is this possible?
Sure – you decide if and what you would like to upload.
Can I order outside Zoissecret.com?
If you are interested in larger quantities (e.g., from business customers), please reach out to email@example.com In regular cases, ordering via zoissecret.com is the only way to get Zoi’s Box.
How do I cancel my order?
Please contact firstname.lastname@example.org in case you would like to cancel your order.
Which payment methods do you accept?
We only accept Credit cards (Master Card, Visa, American Express) and PayPal payments.
Can I pay using PayPal without a PayPal account?
Yes – you do not need a PayPal account to pay via PayPal. All you need is any Debit/Credit card which is supported by PayPal. Please check out their site for further details: [click here].
How do I receive the receipt for my purchase?
We will send you the receipt of your purchase immediately after payment to your email address.
Can I get a discount?
All discounts and sales offers will be published on our social media channels and newsletters. So, follow us on social media and subscribe to our newsletter to receive our best offers.
How do you ship my order?
All your orders are shipped via DHL from Austria, Graz.
To where do you ship?
Currently, we ship the orders to all countries of the European Union, Switzerland, Norway, Island, UK, Serbia. We are working to expand to other countries soon.
Where are your packages shipped from?
Our packages are shipped from Graz, Austria.
How long does it take you to process an order before it is dispatched?
We dispatch our orders latest within 24 hours after the order is being placed (during the working days).
When will my Box arrive?
Usual delivery times (from order placing to delivery) are XX days to Austria, XX days to Germany, XX days to Switzerland and up to XX to remaining Europe. These are only reference values – the real delivery times can vary depending on DHL.
Can I track my shipment?
Sure – as soon as the packages are dispatched, you can track them via the DHL site [insert link] with your order number which you will receive from us via mail.
Can I change the delivery address on placed order?
No, unfortunately it is not possible for us to amend delivery or collection addresses on placed orders.
What is your return policy?
We have highest quality standards for our products. However, mistakes can happen. For damaged or incomplete deliveries or any other kind of issues causing unsatisfactory deliveries, we sincerely apologize and will make sure to – after evaluation of the issue – re-send a new product at no additional costs for you. However, we do not grant refunds for the above matters.
What do I do in case of unsatisfactory delivery, such as damaged or incomplete products?
We take such issues very seriously and will investigate each individual case in detail. Please send us your delivery number, detailed description of the issue and photo proof (in case of damaged product or incomplete delivery) to our email address: email@example.com. We will review each request in detail and, in case of positive decision, re-send you a new product at no additional costs (subject to availability). We do not grant refund.
Do you refund the purchase or resend the package if the plant doesn’t grow?
One of the criteria for the selection of our plants is their ability to be cultivated and to grown easily. By following our instructions, each plant-seed should grow. However this is not always the case and we cannot guarantee your plant will grow. Therefore, we do not refund the purchase or send a new plant-seed if the plant doesn’t grow.
Registration and Newsletter
What is the difference between registration and the newsletter?
If you subscribe to our newsletter, we will provide you with regular blogposts and the most important news about Zoi. Registration to our website will make you, additionally to our newsletter, part of the Zoi community where you will have additional benefits in the future. We are working on something great!
What are the benefits of registering?
We are working towards creating a unique community for people who identify themselves with our ideas of life and a future of mankind based on deep and emotional connections. Our community will enjoy various products around a variety of topics such as emotional connection, gifts, plants and philosophical questions around life and the future of mankind. Additionally, you will be the first one to receive access to loyalty programs, discounts and new products and services. Our first members will be remembered by us and Zoi. Stay tuned, there are many great things to come.
What does the newsletter include?
You will receive our best blog posts, inspirational quotes and highlights about Zoi’s Secret, which you shouldn’t miss Our blogs curate the best gift ideas, tell moving stories, ask thought provoking questions about life and will help you to grow Zoi’s plants.
Do you offer any loyalty programs for members?
At the moment, there is no loyalty program. However, we are working on implementing one and will keep you posted when you subscribe to our newsletter or register to Zoi’s community. Our first members will benefit the most from our Zoi’s community concept which we are currently working out.
How do I unsubscribe from your mailing lists?
You can simply unsubscribe by clicking the unsubscribe button on the bottom of the emails which you receive from Zoi@zoissecret.com.
I forgot my login data; how can I request a new one?
In the login area, simply click on “forgot my login data” – you will receive a mail with the link to reset your password.
I have uploaded the message but have not completed the order. What happens with my uploaded data?
In case you do not complete the order, your uploaded content is being deleted at not used by us for any purpose.
Where is my uploaded content stored and is it safe there?
Your uploaded content is stored in the AWS cloud which is one of the most secure ways of storing data. Furthermore, each QR code and the associated link is created individually, meaning that potential hackers cannot hack our QR codes/links. Nothing is 100% secure – however, we are confident of having fulfilled the highest standards in securing your uploaded data. Please visit our data protection site for more detailed information.
Is my personal information safe?
Your security and trust are critical to us. We are committed to protecting your account using the highest standards of security available. Please visit our data protection site for more detailed information.
How long does my uploaded content stays stored?
Your uploaded content stays stored on our servers by default 3 months after the purchase. There is a possibility to delete the data any time earlier by requesting a deletion at firstname.lastname@example.org. Please make sure to include the relevant information to identify the order (e.g., delivery number, delivery address and date etc.).
Can I share my uploaded data with others?
Sure – the individual page with the uploaded message can be shared with all your friends via Facebook, Instagram or WhatsApp. Just copy the link and share the page with everybody if you are proud of the message.
Didn’t find the answer to your question? Then contact us: email@example.com